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Sometimes, Microsoft Store games crash on startup, or even after being played for some time.
While this is a troublesome issue, it can be easily fixed, and we will show you how.
Running the built-in Store troubleshooter is one of the easiest fixes, and should get your games working properly again.
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Any gamer knows all too well the inconvenience and frustration that comes with a game crash. Users have reported that their Microsoft Store games keep crashing on their PCs.
For some of them, the Microsoft Store games are crashing on startup, whereas for others, they crash during game time.
To resolve the game crash problem, check first whether you can play any other games saved on your computer, then use these 14 solutions to troubleshoot.
If all your games are crashing on your PC, then we have another dedicated guide on how to fix that. Similarly, if your Microsoft Store crashes, read its dedicated article instead.What can I do if my Microsoft Store games keep crashing? 1. Clear the Store Cache
Get in touch with the manufacturer of the video adapter so as to find out how to get the latest version of the video driver for your video adapter.
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Ensure your system performs smoothly and avoids all GPU driver errors by using a complete driver update assistant, namely Outbyte Driver Updater, that will do the job for you. Here’s how to safely update your drivers:
Download and install the Outbyte Driver Updater app.
Launch the software and wait for the app to detect all incompatible drivers.
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Disclaimer: You may need to upgrade the app from the free version to perform specific actions.3. Register the Windows Store App again
Follow the instructions below to re-register:4. Use the App Troubleshooter
Go to the respective website for the particular game that crashed and download the latest updates for it.6. Perform a clean startup and configure startup options
Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the PC reset bluescreen error issue. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.
In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:
Once your computer restarts, configure Selective Startup options using these steps:
After restart is complete, try to start the same game that crashed so as to check whether the game crash issue was resolved.
If the problem goes away after a restart, then the cause is a background program or service.
If the problem returns after the clean startup and configuration, the interference is a different issue altogether.
To determine what is causing the game crash problem, use these two steps:
Start System Configuration Utility
Enable half of the services itemsHow to start System Configuration Utility How to enable half of the services items
If the game crash issue goes away after restarting, reverse the selected check boxes and repeat this until you identify the service that runs when the game crash occurs.
Repeat until you identify the service that runs when the game crash occurs.How to return to normal startup mode 7. Create a new user account
Try launching the game using the new account.
Note: some games require accounts with administrator privileges to run. In this case do the following to grant admin rights/privileges:
Here’s how to create a new user profile and give administrator privileges:
Try launching the game using the new account.
If this fixes the problem, sign out of the new account and sign back in to your usual user account and check if the game crash problem is still there.
If it is, then the problem is your usual user account. Use the Fix It button to restore default security settings for the account, then check if it resolves the problem.
Otherwise, move your data from the problematic user account to the newly created user account in order to access it.8. Change Compatibility settings 9. Temporarily disable sound card
Get in touch with the manufacturer of the sound card so as to find out how to get the latest version of the sound driver for your sound card.
How to determine your sound card’s name and manufacturer11. Remove and reinstall the game
Here’s how to do it:
Perform a clean boot using the steps below:
Go to the search box
Select System Configuration
Find Services tab
Select Hide all Microsoft services box
Go to Startup tab
Reboot your computer
Remove and reinstall the game using the steps for your version of Windows, by reinserting the game’s CD then following the instructions to complete installation.
If setup doesn’t start automatically, do the following:12. Check Solution Center
Go to the Games for Windows Solution Center to find solutions that let you check product issues, error messages and troubleshooting tips. You can also find product help from discussion forums or a support professional, or technical product information such as contacts to reach support.13. Scan your computer for viruses
If the game closes, generates an error or you experience a game crash when you start/launch, or while playing, your computer is infected by a virus.
If you already have an antivirus software, update it by installing the most recent signature files before performing a scan. Such signature files are released each month. Once you get it, scan your computer.
After the full scan is complete, repeat solution 11 to remove and reinstall the game.14. Remove spyware and any other unwanted software programs
Follow these steps to run a scan for spyware and other unwanted software:
Once cleaned up, follow Solution 11 to remove and reinstall the game.What happens when my Microsoft Store games crash?
In order to understand how to resolve a game crash, you need to figure out where it stems from. Here are some symptoms of a game crash:
The game stops responding
The game just closes unexpectedly
The game windows is minimized and can’t be restored
You receive an error message saying the game has encountered a problem and needs to close, then a prompt to send the error report details
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